How to delete your nelopay account and the personal information linked to it. nelopay is provided by Nelotec (Pty) Ltd.
1. Delete it yourself in the app
- In the nelopay mobile app: More → Profile → Delete my account.
- Confirm with your password. If you signed up with Google and never set a password, type DELETE instead.
Your account is deleted straight away and you're signed out on every device.
2. Or ask us by email
Email privacy@nelopay.co.za from the address you sign in with, with the subject "Delete my account". We'll confirm it's you, delete the account within 30 days and let you know when it's done.
3. What is deleted and what is kept
- Deleted straight away: your name, email address, password, kiosk PIN, profile picture and your access to every business.
- Kept: the invoices, quotes, payments and other records you created. They belong to your organisation, which South African tax law generally requires to keep business records for five years.
- Security logs and crash reports (which carry ids, not your name or email) are kept for a limited time for security and then deleted.
4. Deleting the whole organisation
An administrator can close the whole organisation (More → Close organisation in the app, or Settings → Account on the web). It becomes read-only for 30 days so the data can be exported, then nobody can sign in, and the data is deleted once the law no longer requires it to be kept.
See the privacy policy (nelopay.co.za/privacy) for more, or email privacy@nelopay.co.za.